Refunds, Returns, and Exchange Policy
Thank you for shopping with SaltedKetchup (the “Company”). We aim to provide a pleasant shopping experience while safeguarding our legal, financial, and security interests. Please carefully review our Refunds, Returns, and Exchange Policy outlined below.
- General Policy on Refunds and Returns
1.1 All transactions made on the Website are final unless expressly stated otherwise under our refund policy. Users are strongly encouraged to review product descriptions, specifications, and terms of sale carefully before making a purchase.
1.2 Users are solely responsible for providing accurate payment information. The Company reserves the right to refuse or cancel orders at its discretion. This includes, but is not limited to, instances of pricing errors, fraudulent activities, or any other concerns that raise suspicion.
1.3 The Company shall not be liable for delays in processing refunds or returns caused by external factors, such as payment processing delays or shipping errors by third-party carriers.
- Strengthened Fraud Prevention Measures
2.1 To safeguard against fraud, the Company employs advanced monitoring systems to analyze transactions and identify potentially suspicious activities.
2.2 Identity verification may be required before processing refunds or exchanges to ensure the authenticity of the requests.
2.3 Abuse of the return policy may result in temporary or permanent suspension of the user’s account and prohibition from future transactions.
- Enhanced Data Protection
3.1 All sensitive data, including payment information, is encrypted using industry-standard protocols to protect against breaches.
3.2 The Company adheres to all applicable data protection regulations, including GDPR and CCPA, to ensure the confidentiality of user information.
3.3 Employees and affiliates undergo regular cybersecurity training to ensure they handle sensitive information responsibly.
- Cybersecurity for Digital Goods and Online Services
4.1 Downloadable content and online services provided by the Company are thoroughly scanned for malware and comply with industry security standards.
4.2 Users are encouraged to report any technical or security issues directly to the Company’s technical support team within 48 hours to minimize risks.
- Liability Limitations
5.1 The Company cannot be held responsible for delays, interruptions, or errors caused by third-party platforms such as payment processors or shipping services.
5.2 Users assume responsibility for the security and compatibility of their devices when accessing or downloading digital goods.
- Returns and Exchanges of Physical Products
6.1 For physical merchandise, users may request a return for a refund or exchange within 14 days of receipt, provided the item is unused, unopened, and in its original packaging.
6.2 To initiate a return or exchange, users must contact customer service at EMAIL , including their order number and the reason for the return or exchange. The Company reserves the right to request photos or other evidence of the product’s condition.
- Modifications to This Policy
The Company reserves the right to amend this Refunds, Returns, and Exchange Policy at any time without notice. Changes will be reflected on this page with an updated effective date. Users are encouraged to periodically review this policy to stay informed about our practices.
By making a purchase, users confirm that they have read and agreed to this Refunds, Returns, and Exchange Policy. Thank you for choosing SaltedKetchup!